Cancellation policy

Chargeback Policy
 By placing an order with our brand, you agree to the terms outlined below.

 

Before Filing a Chargeback

We encourage customers to contact our support team before initiating a chargeback. Most issues such as order status, shipping delays, or sizing concerns can be resolved quickly when communicated directly.

📧 Please contact us at [carefulheaven.com contact page]

 

Valid Reasons for Chargebacks

 

Chargebacks should only be filed for legitimate cases such as:

• Orders that were never delivered and confirmed lost by the carrier (reach out and you will be helped with a refund)
• Duplicate charges

 

Invalid Chargebacks

Chargebacks will be disputed if they are filed for the following reasons:

• Failure to read product descriptions, sizing charts, or policies
• Delays related to pre-order production timelines
• Buyer’s remorse or accidental purchases
• Refusal to accept delivery
• Orders marked as delivered by the carrier
• Violation of our Pre-Order, Return, or Cancellation Policies

 

Evidence & Disputes

We reserve the right to dispute any chargeback by providing:

• Order confirmation
• Shipping confirmation and tracking information
• Delivery confirmation
• Our stated store policies agreed to at checkout

Customers who file chargebacks without contacting us first may be restricted from future purchases.

Resolution

Once a chargeback is initiated, the order will be placed on hold, and customer support will no longer be able to process refunds or replacements until the dispute is resolved.